In the last 6 months e-commerce inspections 67 companies were imposed on an administrative fine of 93 million pounds.
The grievances in the e-commerce market were examined by the Ministry of Commerce
(13.04.2025) Pic.twitter.com/r0jeyx8WTI
& mdash; TC Ministry of Commerce (@Ticaret) April 13, 2025
The following statements were included in the statement:
“As the Ministry of Commerce, it has been determined that consumer habits have changed with the development of technology and the tendency of consumers to shop quickly and easily accessible from online stores has increased and our arrangements have been implemented quickly.
In the distance contracts that form the basis of consumer purchases, the product subject to order has not been able to protect the consumer further by the consumer, such as trial, vision and examination, and the right to withdraw the consumer, which is the weak part of the contract, as well as the right of withdrawal, as well as the right of withdrawal of consumers. In this framework;
In relation to the rights and obligations of the contracts in relation to the rights and obligations of the contracts, the economic interests of the consumers caused by the lack of a reimbursement of the price, or the legally determined period of the economic interests of the consumers, the delivery of advantageous price during the campaign and discount periods, or not to be made legally determined by the consumer, the contract is not made by the consumer. In the contracts where the order was canceled unilaterally, the refund of the refund is not made within the legal period, the consumer loses the same product due to the cancellation of the order, and the protective legal arrangements against the grievances such as discounted purchases were made. In order to ensure the sectoral compliance in relation to the implementation, the Ministry of Commerce on the Protection of Consumer Law No. 6502 in the areas where complaints are concentrated within the scope of the provisions of the Law No. 6502 on the Protection of Consumer and the Regulation on Distance, in accordance with the consumer applications transferred to us.
93 million TL penalty for 67 companies!
As the Ministry of Commerce, 67 TL administrative fine was imposed on 67 companies in our e-commerce inspections in the last 6 months.
As a result of our activities carried out within this scope as the Ministry of Commerce, a total of TL 40.3 million administrative fines was imposed on 18 companies initiated in October 2024 within the scope of the failure of the price refunds in the use of the right of withdrawal within the scope of the exercise and not made within the legal period. However, in the first three months of 2025 (January-March), within the scope of the examinations and inspections carried out by consumers in the electronic commerce sector, 49 firms have been imposed on a total of 53.4 million TL administrative fines and the audits are already continuing with 19 companies.
As the Ministry of Commerce, with its changing shopping habits, effective, intensive and widespread inspections will be carried out within the framework of the Regulation on Law No. 6502 and the Regulation on Distance of Law No. 6502 in order to protect the rights of our consumers and to ensure fair competition conditions. ”
